Apple Charges $3,800 for OS X Lion; Begins Refunds
If you bought Apple’s OS X Lion, especially if you used PayPal, check your account immediately. MacRumors is reporting that customers have been charged up to 122 times for a single purchase, but Apple is finally issuing refunds.
Apple support groups lit up with these complaints after Lion’s July 20 release. A user named John Christman was charged almost $4,000 dollars for the download, which is priced at $29.99 in the iTunes store; other customers have complained about overdraft fees being triggered, and even mortgage payments being missed.
Apple has been awfully quiet about this whole episode, so there’s no official word on how to get a refund. But it seems like the successful customers simply contacted Customer Service by email or phone at 1-800-676-2775. If you’ve had a problem, you should also contact PayPal right away to make sure that they will refund your account as soon as possible.
This problem has also reignited complaints about flaws in PayPal’s system, especially when linking a PayPal account to a bank account or debit card. For this reason, many users advocate only linking PayPal to a credit card, and only using it when necessary. If something goes wrong, disputing claims is much easier when Visa or Mastercard have your back.