Best Buy Cancels Some Online Holiday Orders
Some consumers are in a tough spot after retailer Best Buy cancelled orders that were placed as early as November, just days before Christmas. Apparently, the deep discounts and free shipping offered online for Black Friday were, in reality, too much for Best Buy to handle, and they have simply run out of stock for some items. The chain store is now feeling the heat as customers vent their frustrations and bad press abounds.
According to the New York Times:
Best Buy cited overwhelming demand of hot product offerings, which led to less than 1 percent of orders’ being canceled, according to Susan Busch, senior director of Best Buy’s public relations.
“What was wrong is that there was an unacceptable delay between order confirmations and cancellations, and for that we are very sorry,” said Ms. Busch, in an e-mailed statement. “It’s important to note that this was a rare situation based on a high volume of orders over a short period of time.” She said that Best Buy was giving electronic gift cards to affected customers as a goodwill gesture.
Reports say some wronged customers have received gift cards, but online forums show many are still furious with Best Buy for allegedly “ruining Christmas.”
Did you have an order cancelled by Best Buy, or have another online shopping horror story? Tell us about it in the comments.
