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Apple Addresses “Purple Haze” Complaints

Submitted by on October 7, 2012 – 12:35 pm2 Comments

Apple this week added a new page to their technical support site, addressing complaints over a “purplish glare” in photos taken with the iPhone 5. The tacit public acknowledgement of a problem in the new generation iPhone is another difficulty for the device that seems to  have more issues than its predecessors.

Apple’s posting stops short of a full apology, and doesn’t even directly admit to a problem in the iPhone 5 specifically. Instead, it discusses glare problems in “most small cameras”:

Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources. This can happen when a light source is positioned at an angle (usually just outside the field of view) so that it causes a reflection off the surfaces inside the camera module and onto the camera sensor.

The company doesn’t present a permanent fix, but suggests ways to reduce the problem:

Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect.

However, as Mashable points out with the image above, the problem does indeed seem to affect the iPhone 5 specifically, and not other generation phones.

Since the phone became available on September 21, Apple has had to address several issues. Its now-infamous new Maps App actually elicited a rare apology from CEO Tim Cook. An issue with Verizon Wi-Fi was fixed in an update, and concerns about scuffing were publicly dispelled by an Apple executive.

Do you have an iPhone 5? How is it working for you?

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